Acceptable Use Policy
(To be read in conjunction with Cegedim Rx Ltd’s Terms and Conditions)

Introduction

We have created this Acceptable Use Policy (AUP) to protect our resources, and the resources of our customers and peering networks in order to provide a high speed network, high availability services and to ensure that as an ISP, we comply with all relevant UK laws. This AUP must be read in conjunction with our terms and conditions.

Terms and Conditions.

Cegedim Rx Limited provides N3 and Internet Services. It is the responsibility of all users of the Cegedim Rx Ltd network and services to ensure that they comply with the latest edition of the AUP at any given time. This AUP may be revised, without notice, at any time, at the sole discretion of Cegedim Rx Ltd. Completion of the relevant application form, or connection to the service for the first time, is deemed to be an agreement to our Terms and Conditions and this AUP.
In the event of a breach of this policy, Cegedim Rx Ltd reserve the right to terminate all or part of any service with immediate effect, without recompense and delete any files held on our servers.

If you have any questions about any of our policies, please contact our service desk.

Compliance with UK Law
It is an offence under UK law to transmit, receive or store certain types of files.
You may not use our services to engage in activities, or store, transfer to receive material of an indecent, offensive or otherwise illegal nature. Any such activities may result in prosecution by the UK authorities under the relevant Criminal Acts including but not limited to the Computer Misuse Act 1990, the Telecommunications Act 1984, the Protection of Children Act
1978, the Criminal Justice Act 1988 and the Prevention of Harassment Act 1997.

It is also a criminal offence under UK law to knowingly infringe intellectual property rights, such as copyright, patents, database rights and registered trade marks. You are reminded that sharing copyright material through the use of peer to peer software may consequently constitute a criminal offence if done without permission of the right owner in question. Cegedim Rx Ltd will co-operate with any agency or rights holder wishing to assert their rights in these matters and Cegedim Rx Ltd reserve the right to withdraw service under such circumstances.

The Data Protection Act 1998 imposes numerous duties on users who process personal data relating to third parties. Failure to comply with many of these duties constitutes a criminal offence. Users who are not merely processing personal data for domestic (including recreational) reasons are reminded of their likely duty to register with the Information Commissioner.
Under the Electronic Commerce (EC Directive) Regulations 2002, we, as an ISP, are in general not liable to any criminal or pecuniary penalty for any unlawful acts carried out using our service unless we have actual knowledge of those unlawful acts.

Accordingly if we become aware of credible evidence that you have carried out any unlawful acts we will take preventative measures to bring those acts to an end.

Compliance with foreign law
The Internet is global in reach. Consequently it is possible for you to break the laws of foreign countries notwithstanding that you are based in the UK. You must take all reasonable steps to avoid breaching relevant foreign laws.

Warranties and Disclaimers
Our service warranties and the extent of our liability are explained fully in our Terms and Conditions.

By connecting to the Cegedim Rx Ltd network, you agree to hold Cegedim Rx Ltd harmless in the event of any legal claim regarding our services.

Irresponsible usage
Customer acknowledges that they have a responsibility to ensure that their connection is not used in an irresponsible manner. Cegedim Rx Ltd deem irresponsible use of the connection as including, but not limited to, sending unsolicited e-mail “spamming”, attempting to breach the security of a 3rd party machine, and flooding usenet by placing a single post in a large number of newsgroups.

In the event that a customer’s connection is used for any purpose that Cegedim Rx Ltd deem irresponsible then we reserve the right to suspend service while the usage is investigated in consultation with the customer. Should investigation determine that the connection has been used irresponsibly Cegedim Rx Ltd reserve the right to terminate the customers account with immediate effect.

Wherever possible the customer will be notified in advance of any termination.

Security and privacy
Login names and passwords must be kept secret and not be communicated to any third party. Cegedim Rx Ltd must be notified immediately if they are compromised. Please keep a note of your password. If you forget or lose your password, you will need to contact support to have it changed.

Cegedim Rx Ltd will not guarantee the security or confidentiality of any data transmitted over our network. Where security or confidentiality is required, the customer must provide their own end-to-end security mechanism.

Internet access (dial-up/ADSL/leased-line)
Standard dialup accounts are for a single user only. Users may only have one dial up connection per account at any one time. You may not transfer or give out your connection details for others to use. You are responsible for all traffic that is sent from your connection. It is therefore your responsibility to ensure that all software on your side of the connection is virus-free and up-to date with all relevant security patches. In particular, server software running on public-facing ports, such as mail servers and proxy servers, must not be remotely exploitable. If we find malicious traffic emanating from your connection, we have an obligation to our other customers and peering networks to take urgent measures to block that traffic. In many cases, this can be achieved by selective port blocking, but in other cases, this will involve disconnecting and suspending the account until the issue has been resolved. We understand that in many cases, you may not be responsible for or aware of the problem, we will work with you to resolve the issue as efficiently as possible to restore normal service.

Cegedim Rx Ltd reserves the right to suspend or cancel a customer’s broadband service if in the opinion of Cegedim Rx Ltd that customer’s usage is disproportionately high compared with the usage of other customers on similar services.

Use of the Cegedim Rx N3 service with other providers
In order to support our customers in their compliance with information governance, Cegedim Rx Ltd needs to ensure that data security is maintained. Therefore, Cegedim Rx Ltd does not support the use of the Cegedim Rx N3 service in conjunction with any PMR system other than Pharmacy Manager or Nexphase

Users may not attempt to connect, via the Cegedim Rx N3 service, to any supplier/service other than those provided by, or approved by, Cegedim Rx Ltd.

This policy applies to the full term of the DSL service order (N3)

VoIP
Cegedim Rx Ltd does not currently offer this service and does not support VoIP through any other provider. However, we reserve the right to do so in the future.

Messaging services
Messaging services covers any transaction involving software that transmits messages from one user to another, such as email, IRC, instant messaging or Usenet. Users may not abuse, or make physical threats against, another person via any type of messaging service, or any other electronic media/service we provide.

Users must abide by the policies of any messaging or IRC networks they use. We will co-operate with the administrators of such networks to identify abusive users and restrict their access. Users are reminded that harassment, threatening or slanderous behaviour is prosecutable under UK law.

Users may not forge the sender address of any messages to appear to be from someone they are not.

e-mail
Users may not use our services to send unsolicited commercial e-mail (UCE, also known as ‘Spam’). Cegedim Rx Ltd will block the mail services of any customer found to be sending such mail.

Users may not have “open mail relays”. Cegedim Rx Ltd will close the relay or connection of any customer found with an open mail relay. Opt-in mailing lists are allowed, where it can be proved that subscribers did opt-in and that a suitable opt-out mechanism is available.

Cegedim Rx Ltd reserves the right to remove any mail older than 60 days from the server. It is the customer’s responsibility to ensure that mail is regularly collected and removed from Cegedim Rx Ltd’s POP3 server. Cegedim Rx Ltd strongly advise against the use of the POP3 option to keep mail on the server. If a POP3 mailbox contains an excessive amount of mail, Cegedim Rx Ltd reserves the right to remove older mails from the mailbox to reduce its size.

Usenet (News)
Users may not “spam” or flood the Usenet with a single post to a large number of newsgroups which are not related to the topic of your article. When using newsgroups, subscribers must comply with the globally accepted Usenet Acceptable use policy. A good place to refer to is usenet.org.

Cegedim Rx Ltd reserve the right to cancel any message posted to a news group if it is deemed to be of an unsuitable nature.

Attempted security breaches
Any attempt to breach the security of any machine is forbidden. Attempting to do so will result in immediate account termination and possible further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic.

It should be noted that attempting to breach security may lead to prosecution under the Computer Misuse Act 1990 or any other relevant criminal legislation. Attempts to circumvent copy protection technology and encryption are also likely to be illegal under the Copyright Designs and Patents Act 1988 (as amended).

Non-Specific
Cegedim Rx does not allow the use of security cameras and credit/debit card machines over the N3 line.  This is due to potential security issues posed by these services.

Users may not mount an attack, by whatever means, against our system, or any other systems. Users may not run unauthorised mailing lists from, or through any of our machines, or mail servers.

Any IP addresses assigned to customers are owned by Cegedim Rx Ltd. When using quota-based service, it is your responsibility to remain within your usage quota. Cegedim Rx Ltd reserve the right to delete files for over-quota users if disk space is affecting the normal running of the server.

Technical Support
Technical Support exists for the benefit of Cegedim Rx Ltd customers, providing support for questions relating directly to our services. Technical support is here to provide the best service possible to our customers, but can, at times, be stretched by having to answer unnecessary calls. When contacting Technical Support, please ensure that you have all relevant details to hand, including details of any specific error messages encountered. Please help us to help you.

Privacy Information

Cegedim Rx Ltd takes the privacy of our customers and website visitors very seriously. This Privacy Policy outlines how we will treat personal information which you provide when you visit our website.

What Information do we collect?

We collect personal information when you use enquiry services on this website and when you e-mail us with your details. We collect information you enter, such as your name and contact details.

How do we use and disclose your information?

We use personal information which is collected from our website as follows:

– to process requests and enquiries you make via this website

– to track activity on our website and to improve the quality of our service

– for market and statistical research

– to create an individual profile for you so that we can inform you of particular products or services that may be of interest to you. We may contact you by mail, e-mail, telephone or otherwise.

If you telephone us we may monitor and/or record calls for service quality, fraud prevention and training purposes.

Opting out of marketing

You have the right to ask us not to send you marketing information or to pass your information to other organisations for this purpose. You can write to us, or e-mail us at marketing@cegedimrx.co.uk, at any time to request this. Please note however that if you do opt out, we will not be able to keep you informed of new products or services which may interest you.

Security

We endeavour to take all reasonable steps to protect your personal information. However we cannot guarantee the security of any data you disclose on-line. By submitting your information you accept the security risks of providing information and dealing on-line and you will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. Please note that this website may contain links to other websites. We are not responsible for the data policies or procedures or the content of these linked web sites.

Your Rights and How To Contact us

Under the Data Protection Act 1998, you have a right to a copy of personal information which we hold about you. You can request this upon payment of a £10 fee by writing to:

Marketing Manager

Cegedim Rx Ltd

Marathon Place

Leyland

Preston

PR26 7QN

United Kingdom

This is also the address if you have any queries or comments regarding our privacy statement or policy.