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Message Dynamics

Unique SMS and voice message, pharmacy reminder service.

CegedimRx has partnered with the leading supplier of automated voice and text messaging solutions in UK healthcare. This new service will be integrated into Pharmacy Manager and Nexphase, to allow the pharmacy to communicate with their patients via either voice message or SMS text. This service can be used to remind the consenting patients to collect available prescriptions and in turn will create patient loyalty at the pharmacy for repeat prescriptions.

Building Customer Relationships

Cegedim are the first to integrate this complete innovative software, and will enable the pharmacy to build a strong relationship with the patient so that they maintain repeat business. The service automatically reminds patients via voice or SMS reminders, when their prescriptions are ready to pick up. The service works in conjunction with the already successful Scriptserve or Repeat Rx, managing repeats software.

Message Dynamics
Ultimate Safety

The service ensures ultimate patient safety and confidentiality. The patient is provided with an activation code which enables only them to access their personal message. Meanwhile the pharmacy uses a dedicated phone line to retrieve responses to messages.

Improved Customer Service

There will be no more wasted journeys or long waiting times for patients, as Message Dynamics tells patients when medication is ready for collection. Message Dynamics also eliminates the need for patients to remember when to order their refills by reminding them when repeat prescriptions are due for renewal. There is also the opportunity for a carer to be responsible for receiving the message on behalf of a patient who is not able use the service.

Improves Patient Care

By reminding patients that a repeat is due, Message Dynamics reduces the risk that forgetful clients inadvertently miss some days of therapy because they did not order in time. It also has the ability to find any patients who may have compliance issues, therefore providing the opportunity for the pharmacist to discuss the medication with the patient. With approximately 70% of all prescriptions items for repeat medication this is a large opportunity to secure and maximise upon.

Maximises Revenue

By ensuring that repeat patients confirm their need for a renewal of their prescription, Message Dynamics delivers the maximum possible number of dispensing opportunities. This in turn reduces the risk of expensive products being dispensed but never collected by the patient.

Improves Operational Efficiency

Message Dynamics frees up valuable staff time by eliminating the need to take numerous calls from patients asking when their medicines will be ready, ensuring maximum dispensing productivity. Because of this, Message Dynamics will help reduce queues at the dispensing counter improving both the professionalism of the environment and customer satisfaction.

The Benefits
  • For the customer:
    • Applicable to virtually the whole population via SMS or voice messaging
    • Never fall behind on repeat prescriptions
    • Option to nominate a carer when patient is unable to receive messages
  • For the pharmacy:
    • Encourage patient loyalty in preparation for EPS nominations
    • Increase pharmacy efficiency
    • Increase repeat script customers
    • Improve income with advanced services

Customer Testimonials

To view our customer testimonials for Message Dynamics click here.