The secret to effective management is that there is no secret. No matter how many airport-bought paperbacks written by ‘business gurus’ tell you there is. There’s no one great key to unlocking how to become an excellent manager and inspire those that work with you, but staff motivation is a great place to start.
Whilst our top tips here focus on the role of a Practice Manager, they are equally important in all roles across healthcare where you are leading a team, from Pharmacy Managers to CIO's. It doesn’t matter how large or busy your GP practice or the business you manage is, or how many staff you look after, one of your primary responsibilities as a manager is to motivate the people that make the business a success every day.
It’s such a huge part of the job as a Practice Manager and with good reason - today’s GP practice is a demanding work environment with pressures coming from all corners -summed up well by Dr Nigel Watson in his whitepaper about the future of General Practice.
“The most significant problems that general practices face are workload and moral…...if urgent action is not taken general practice will not be able to deliver a safe service.”
As a practice manager, you have the tricky job of managing not only administration teams, but also nurses and GPs. It’s no mean feat keeping them all happy and productive. So how do you go about it? Well, we’ve come up with five of our favourite ways to engage and motivate staff.
1. Say ‘thanks!’ more often
We’ll start things off with the most painfully obvious suggestion. So straightforward that it may seem strange even pointing out. Thanking your employees for their hard work or a job well done is motivating. Yet it’s often overlooked by so many managers.
2. Be honest and brave
3. Tailor your management style to individuals
4. Celebrate your team’s success stories
5. Empower staff with knowledge