The NHS and its regional differences – Introducing tailored dashboards
Since devolution in the late 1990’s, The NHS in England, Scotland and Wales has been organised and funded by the devolved governments. Pharmacies already know that there are differences across the UK depending on where their store is located and they need to adapt the way they work depending on their region. That’s why we’ve tailored our new dashboards within Pharmacy Manager to be region specific – this way users see only what’s relevant to them in the country they operate.
Pharmacy Manager version 11 is now rolling out to our customers across England with fantastic feedback on how we’ve simplified the user journeys and delivered key pharmacy insights through the introduction of the new intelligent dashboard.
Tracey Robertson, Product Director, explains: “Whilst we are still at the start of our journey for England, we haven’t forgotten our loyal customers across Scotland and Wales. To ensure we continue to delight our customers across all regions, over the last few months my team have been busy walking in their shoes across the UK, in order to understand their needs and key challenges. Having gained insights into regional variations they have been busy designing and validating prototypes before starting development of our phase one solution for both Scotland and Wales. We are very much looking forward to starting the beta phase before the end of the year.”
There are many great features for all regions, for example, to address the needs of Scotland the team have included a one click journey from the new intelligent dashboard to manage CMS prescriptions that are due to be dispensed over the next 7 days. Whereas for Wales, the team have included real time notifications of ETC claims submitted that month, this helps to achieve the monthly thresholds and IM&T allowance. There are many more efficiency saving features delivered as part of this release and we can’t wait to hear customer feedback.
Tracey added: "This is a key milestone for Cegedim, it means we start 2020 with the foundations in place for all regions, allowing us to build out new value add features across the wider PMR. This will bring efficiencies and key intelligence across all fundamental areas such as dispensing, stock and order management, patient management and automation. We are very much looking forward to the journey ahead of us, working collaboratively in partnership with our customers to change pharmacy for the better."
This is only the start of our evolutionary journey. We have exciting plans in store for 2020 as we look to evolve Pharmacy Manager to deliver greater efficiencies to pharmacy.